Posted: November 10, 2001
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Article SummaryA recurring question among my clients is: “Why can’t we just explain the data so people won’t be outraged any more?” This article reports some research on the efficacy of technical information as a way to shape risk perception. The results are not encouraging to my clients’ fondest hopes.
Testing the Role of Technical Information in
Public Risk Perception
RISK: Issues in Health and Safety, Fall 1992, pp. 341–364
(Page 4 of 4 – Return to page 1 link up to index)

Appendix II: Research Questionnaire

Please answer the following questions based on your impressions from the story you just read. We want to know your impressions from the story.

Please check the response that best gives your impressions of the situation in the story. If you have no opinion, then check “No Opinion.”

For example, in the sample item below, assume that after reading the story your impression was that the story was better than “a little well written,” but not as good as “well written.” Then you would check the response “moderately well written” as shown below in Sl.

Sl. How well written do you think the story is?

not at all well written
a little…
moderately…
very…
extremely…
no opinion

1. What is your impression of how serious this situation is?

not at all serious
a little…
moderately…
very…
extremely…
no opinion

2. How appropriate was DEP’s handling of the PERC spill?

not at all serious
a little…
moderately…
very…
extremely…
no opinion

3. How detailed was the information in the story about the health effects of the PERC spill and the ways people might get exposed?

not at all serious
a little…
moderately…
very…
extremely…
no opinion

4. If you lived in the area, how worried would you be about the risk from the PERC spill?

not at all worried
a little…
moderately…
very…
extremely…
no opinion

5. If you lived in the area, how willing would you be to spend $500 to have your water tested for PERC contamination after the spill?

not at all willing
a little…
moderately…
very…
extremely…
no opinion

6. How important do you consider the risk posed by this situation?

not at all important risk
a little…
moderately…
very…
extremely…
no opinion

For each statement below, please check the response that best indicates how much you agree or disagree.

For example, in the sample item below, if you believed that voters are unconcerned about environmental issues, then you would check the response “agree” as shown below in S2.

S2. Environmental issues are of little concern to the voters.

very strongly disagree
strongly disagree
disagree
neutral
agree
strongly agree
very strongly agree

1. The public has a right to demand zero risk from industry.

very strongly disagree
strongly disagree
disagree
neutral
agree
strongly agree
very strongly agree

2. If there was even the slightest amount of asbestos in my home, I would remove it.

very strongly disagree
strongly disagree
disagree
neutral
agree
strongly agree
very strongly agree

3. I try to avoid all food additives and preservatives.

very strongly disagree
strongly disagree
disagree
neutral
agree
strongly agree
very strongly agree

4. An industry that pollutes shouldn’t be allowed to stay open, no matter how little pollution it produces.

very strongly disagree
strongly disagree
disagree
neutral
agree
strongly agree
very strongly agree

To help us describe participants in the study, please tell us:

1. Your sex

Male
Female

2. Your age

18–22
23–27
28–32
33–37
38–42
43–47
48–52
53–57
58–62
Over 62

3. How much school have you completed? (Check one)

Some grade school
Finished 2-year college
Some junior high school
Finished 4-year college
Some high school
Some graduate study
Finished high school
Graduate degree
Some college

THANKS FOR YOUR HELP!!

Notes

link up to index(Arrow to the left of each reference returns you to the reference location in the document.)

return to text 1.  Paul Slovic, Baruch Fischhoff & Sarah Lichtenstein, Rating the Risks, p. 21 Environment 3, 14–20, and pp. 36–39 (1979); U.S. Environmental Protection Agency, Unfinished Business: a Comparative Assessment of Environmental Problems (1987).

return to text 2.  The Social and Cultural Construction of Risk: Essays in Risk Selection and Perception. (Branden B. Johnson & Vincent T. Covello, eds. 1987).

return to text 3.  Brian Wynne, “Sheepfarming After Chernobyl: A Case Study in Communicating Scientific Information,” Environment, March 1989, pp. 10–15, 33–40.

return to text 4.  Paul Slovic, Mark Layman & James H. Flynn, “Risk Perception, Trust, and Nuclear Waste–Lessons from Yucca Mountain,” Environment, April 1991, p. 6.

return to text 5.  Peter M. Sandman & Paul Miller, “Outrage and Technical Detail: The Impact of Agency Behavior on Community Risk Perception,” (Final Report to NJDEPE DSR 1991). Available from ECRP or NJDEPE-DSR.

return to text 6.  Referred to here as the “outrage” variable. For a more complete report on outrage effects, see Peter M. Sandman, Paul Miller, Branden B. Johnson & Neil D. Weinstein, “Agency Communication, Community Outrage, and Perception of Risk: Three Simulation Experiments,” Ms., 1991.

return to text 7.  Jon D. Miller, Scientific Literacy: A Conceptual and Empirical Review, Daedalus, Spring 1983, p. 29.

return to text 8.  F. Reed Johnson & Ann Fisher, “Conventional Wisdom on Risk Communication and Evidence from a Field Experiment,” 9 Risk Anal. p. 209 (1989).

return to text 9.  Allan Mazur, "Media Coverage and Public Opinion on Scientific Controversies,” 31 J. Comm., p. 106 (1981); Allan Mazur, “Nuclear Power, Chemical Hazards, and the Quantity of Reporting," Minerva, Autumn 1990, p. 294.

return to text 10.  Mass Media And The Environment (David M. Rubin & David P. Sachs, eds. 1973); Peter M.. Sandman et al., “Environmental Risk And The Press,” (1987).

return to text 11.  David L. Protess et al., “The Impact of Investigative Reporting on Public Opinion and Policymaking: Targeting Toxic Waste,” p. 51 Pub. Opinion Q. 166 (1987); Roger E. Kasperson et al., “Social Amplification of Risk: The Media and Public Response, in High-Level Waste And General Interest” pp. 131–135 (Vol. 1: Waste Management ’89: Waste Processing, Transportation, Storage And Disposal, Technical Programs And Public Education, R.G. Post, ed. 1989).

return to text 12.  Kandice L. Salomone, “News Content And Public Perceptions of Environmental Risk: Does Technical Risk Information Matter After All?” (Rutgers University, in press 1992).

return to text 13.  Dorothy Nelkin, “Creation versus Evolution: The California Controversy,” in Controversy: Politics of Technical Decisions, p. 213, at 224–25 (Dorothy Nelkin, ed. 1979).

return to text 14.  See review in Branden B. Johnson, “Public Perceptions and the Public Role in Nuclear and Chemical Waste Facility Siting,” p. 11 Envt’l Mgmt. 571 (1987).

return to text 15. Neil D. Weinstein, “Public Perception of Environmental Hazards: Statewide Poll of Environmental Perceptions” (Final Report, N. J. Dept. Envt’l Prot’n, DSR 1987).

return to text 16.  G. Ray Funkhouser & Nathan Maccoby, “Communicating Specialized Science Information to a Lay Audience,” p. 21 J. Comm. 58 (1971).

return to text 17.  Judy Shaw & Branden B. Johnson, “A Look Inside: Risk Communication and Public Participation within the New Jersey Department of Environmental Protection,” (N. J. Dept. Envt’l Prot’n, DSR 1990).

return to text 18.  The stories in Appendix I use the name of the agency at the time of the study: the New Jersey Department of Environmental Protection.

return to text 19.  Rubin & Sachs and Sandman et al., both supra note 10.

return to text 20.  See issue no. 5, concerning what technical information to provide.

return to text 21.  See issue no. 1 above.

return to text 22.  See Appendix I.

return to text 23.  This perception was not measured by the survey instrument.

return to text 24.  Weinstein, supra note 15.

return to text 25.  References to questions refer to items in Appendix II, Research Questionnaire.

return to text 26.  See Table 2 for variables used and results.

return to text 27. Mazur, supra note 9.

return to text 28.  Whether these findings about media report effects reflect citizen reactions to actual agency statements and behavior was not studied here. However, personal experiences of the lead author and his colleagues in NJDEPE’s Risk Communication Unit suggest that the two are similar, at least for high-outrage situations. In other words, when the agency engages in statements and other behavior seen as inappropriate by citizens, public perceptions of risk are high. This experience also suggests that low-outrage behavior by an agency reduces perceived risk, although the sample of low-outrage behavior is so small that this experience must be taken as suggestive only.

return to text 29.  Nancy N. Kraus, Thorbjorn Malmfors & Paul Slovic. “Intuitive Toxicology: Expert and Lay Judgments of Chemical Risks” (Decision Research Report, 1990).

return to text 30.  For example, Slovic et al., supra note 1.

Copyright © 2001 by Branden B. Johnson, Peter M. Sandman, and Paul Miller

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